Kapasitas Sumber Daya dalam Implementasi Electronic Traffic Law Enforcement (ETLE) dan Implikasinya terhadap Tata Kelola Digital di Kota Makassar

Abstract

This study examines resource capacity in the implementation of Electronic Traffic Law Enforcement (ETLE) and its implications for digital governance in the public sector in Makassar City. The rapid development of digital technology has encouraged public sector institutions to adopt technology-based governance systems to improve the effectiveness, transparency, and accountability of public services, including traffic law enforcement. ETLE was introduced as a digital innovation in traffic law enforcement aimed at increasing supervision efficiency, minimizing direct interaction between officers and violators, and strengthening accountability in public services. However, the implementation of ETLE in Makassar City still faces various challenges, particularly related to resource capacity. This research aims to analyze how resource capacity influences the implementation of ETLE and its impact on digital governance in the public sector. The study employed a descriptive qualitative approach. Data were collected through observations, interviews, and documentation involving police officers and ETLE operators at the Makassar Metropolitan Police Office (Polrestabes Makassar). The analysis focused on the resource dimension of George C. Edward III’s policy implementation theory, which includes human resources, budgetary support, facilities, and technological infrastructure. The findings reveal that the implementation of ETLE in Makassar City has not yet been fully optimized. In terms of human resources, the quality of personnel has improved through technical training, yet the number of operators remains insufficient compared to the operational complexity of the system. Budgetary support is also limited because ETLE implementation still depends on inter-agency funding coordination. Furthermore, although ETLE has been supported by technological infrastructure such as CCTV and Automatic Number Plate Recognition (ANPR), the system still experiences technical disruptions and weak inter-agency integration. The study concludes that the success of digital policy implementation is not solely determined by technological availability, but also by the readiness of organizational resource capacity. Strengthening human resources, sustainable financial support, and integrated digital infrastructure are essential to improve the effectiveness of digital governance in the implementation of ETLE in Makassar City.